Darrell Hardidge
Founder & CEO, Saguity
Darrell Hardidge is the innovator of the customer service excellence measurement “Appreciation Certified”. His company, Saguity, has completed over 750,000 end-user interviews focused on defining what creates the cultural foundations of a No.1 performing team.
His knowledge of service excellence from an independent market perspective is second to none. His customer service strategies and training have influenced and been implemented in some of Australia’s leading companies, such as APT travel, STIHL, Dahlsens, Honda MPE, AMC Cleaning, Pronto Software and Travel Marvel.
Darrell’s knowledge of how to define your point of difference with service excellence is the secret weapon to many organisations. He is a best-selling author and has published two books on customer appreciation, Darrell is a sought after media commentator on the topics of customer service, team culture and leadership.