Schedule

07:15am - 07:45am

Registration and Breakfast

Grand Pre Function

07:50am - 08:00am

Neil Rapley

Welcome

08:00am - 08:15am

Steve Sammartino

Opening Remarks

08:15am - 08:55am

Paul Bloxham, Chief Economist HSBC

Keynote Address

08:55am - 09:55am

Marion 'Maz' Farrelly

Keynote Address - 'There is no business without a little show business'

09:55am - 10:25am

MORNING TEA

10:30am - 11:20am

Rhonda Brighton-Hall

11:20am - 11:40am

Ian Dobson

TED Talk, Being Customer Focused - A practical guide

11:40am - 12:00pm

Darrell Hardidge

TED Talk, Customer Appreciation, the new loyalty standard

12:00pm - 12:30pm

Panel

Discussion with Steve, Ian and Darrell on robust customer service

12:30pm - 01:00pm

Networking Drinks

01:00pm - 02:30pm

LUNCH

A chat with sponsors: Pronto Software and Maserati

02:40pm - 03:15pm

Keynote Address - TBA

03:15pm - 03:45pm

Steve Sammartino

Keynote Address - "How to predict the future"

03:45pm - 04:00pm

Closing Remarks

Mandy Holloway, Syndicate Chair

04:00pm - 05:00pm

Networking and Refreshments